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Customer Support Jamestown fully appreciates the important role that comprehensive customer support plays in the overall success of any water treatment program. During our routine on-site service visits, your Jamestown representative will: • Monitor system performance • Calibrate control and feed equipment • Verify proper chemical dosage • Calculate chemical consumption rates • Evaluate cost estimates • Consider pending regulatory actions • Review results with plant personnel • Address any operating problems • Implement corrective actions Technical Support As an integral part of our comprehensive water treatment programs, Jamestown offers our customers the following technical support services: • "On-site" service by trained personnel • Plant-specific operations manuals • Corrosion coupon monitoring • Microbiological studies • Deposit and water analyses • Metallurgical studies • Video and CD-Rom training programs • Wastewater feasibility studies • Fuel oil analyses • Combustion studies • Legionella testing Educational Programs As part of our partnership with your company, Jamestown will ensure that appropriate operating and management personnel at your facility are properly trained in all aspects of your water treatment program, including the following: • Safe handling of chemicals • Use of the MSDS • Emergency response procedures • Product testing procedures • Equipment inspections • Computerized data base management • CD and Video training programs Jamestown also works in close partnership with independent environmental, mechanical, and design engineering firms to help resolve your most challenging problems. Jamestown Technologies • 203.932.3655 A Division of AZURE Water Services LLC 280 Callegari Drive • West Haven, CT 06516 |
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